Appointments & Patient Info

The following guidelines were designed to help you make the most of your visits to Bethesda Physiocare.

To Schedule or Cancel an Appointment

Our Bethesda office (Bethesda Physiocare®) is open Monday through Friday, 8 am–12 pm and 1 pm–5 pm. However, please call us between 9 am and 12 pm or 1 pm and 4 pm at 301.656.5613 to schedule or cancel appointments.

Our Annapolis office (Anne Arundel Physiocare®) is open Mondays and Tuesdays from 8:30 am–2:00 pm and Thursdays from 8:30 am–4:00 pm. Please call 410.647.7326 to schedule or cancel appointments.

Our physical therapists treat only one patient at a time. Your appointment represents time set aside especially for you.

Please bring your calendar with you when you visit our office to schedule your next appointment. Alternatively, you may call during office hours and one of our receptionists will assist you.

If you find that you cannot keep your appointment, please cancel it at least 24 hours in advance. By doing so, you enable us to schedule another patient for that time. Failure to show up for your appointment, or to cancel it with less than 24 hours notice, may result in a cancellation charge of up to $150 per appointment. This charge must be paid in full prior to rescheduling.

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Speaking with Your Physical Therapist

Our phones are busiest during the first and last hours of the business day. When you call to speak to a physical therapist, our receptionist will gladly take a message if your therapist is not available at the time of your call. Please provide as many details as possible so that when your call is returned, the physical therapist will have all the appropriate information available. Since physical therapists are not always free to return calls during the day, we ask for both day and evening phone numbers.

If you call after hours, you can leave a message on the answering system.

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Your Office Visit

Location and directions »

Prior to your first office visit to Bethesda Physiocare, we may send you an email with an electronic questionnaire. When you receive this email, please take a few minutes to complete the questions in the convenience of your home. We do not use electronic intake procedures in the Anne Arundel Physiocare office at this time.

Please arrive several minutes early for your appointment. When you do, please tell the receptionist that you have arrived and who you have come to see. For your first visit, be sure to bring all relevant medical records with you to your appointment, including x-rays, MRIs, and lab work.

Musicians are requested to bring in their instrument (if possible) for their first appointment. Bethesda Physiocare does have an upright piano used for evaluations of keyboard players.

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Fees, Payment & Insurance

Our fees are based on the time it takes to evaluate and treat you. Anne Arundel Physiocare participates in Blue Cross/Blue Shield and Medicare. Bethesda Physiocare participates only in Medicare. We do not participate with any other HMO, PPO, or Workers’ Compensation insurance companies, and as such our offices are “out-of-plan” providers. While we have a “contract” with our patients, patients have “contracts” with their insurance carriers. You are responsible for any charge that your insurance company does not cover, as well as deductibles, co-insurance and non-covered services.

We require full payment when services are rendered. We offer multiple payment options, including MasterCard, Visa, Discover and American Express. Failure to provide payment at the time of services will automatically result in a cancellation of future appointments. We will provide you with all the necessary insurance forms for you to submit to your insurance carrier.

If you have questions about our fees or your bill, please contact Melissa Tucker, Director of Operations in the Bethesda office (301.656.5613) or via

A current insurance card is required at the time of service. We commonly submit insurance claims and your insurance company may require copies of our evaluation and progress notes. We ask that you become aware of your insurance company’s policies regarding physical therapy benefits, referrals and pre-authorizations.

Liability (accident cases): Regardless of any liability action, timely payment of bills remains your responsibility. Medical and financial information will be released upon request after a release-of-information form is signed.

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Requesting Records

We are happy to provide copies of our physical therapy records of your visit(s) to you, your physician(s), legal guardian, or attorney(s). Please ask the receptionist for a “Request for Records” form, complete the form, and your request for physical therapy records will be processed. Allowable charges for medical records are an administrative preparation fee up to of $22.18, plus $0.73 per photocopied or printed page, plus the actual cost of shipping and handling. We can also send your physical therapy records per Federal Express. You will be responsible for the additional charges.

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Feedback & Referrals

As our patient, you are our first concern. We hope that you are satisfied with our care and that you feel that you are treated with kindness and with courtesy. Please let us know if we have treated you well. With your written permission, we would like to feature your success story on our website as an inspiration for others. Read some testimonials »

If you are not satisfied with our care, please let us know, so that we may correct any deficiencies that may have occurred.

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